Contact Top Smoke – We're Here to Help

Thank you for visiting Top Smoke – your trusted source for premium cigarettes, tobacco, and vapes in Australia. If you have any questions, concerns, or inquiries about your order, our products, or our delivery process, don’t hesitate to get in touch with us. Our dedicated support team is always ready to assist you.

How to Reach Us

You can contact us via email or the form below. We usually respond within 24 hours (excluding weekends and public holidays).

• Email: support@topsmoke.com.au
• Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (AEST)
• Location: We operate and ship across Australia

Need Help with an Order?

If you've placed an order and need help with payment confirmation or shipping details, please include your order number in the message for faster support. Kindly note that we only accept bank transfers and do not offer refunds, as stated clearly on our About Us page.

Explore Our Product Collections

While you're here, feel free to check out some of our most popular cigarette brands and vape products:

• Benson & Hedges Cigarettes – Known for rich, smooth flavour and high quality.
• Dunhill Cigarettes – Premium smokes with refined taste.
• Esse Cigarettes – Perfect for those who enjoy light, slim smokes.
• Vape Collection – Including high-demand devices like Alibarbar 9000 Puffs.

Frequently Asked Questions

For faster answers, you may want to browse our News & FAQ section. We cover topics such as delivery times, how to track your order, payment instructions, and our policy on age restrictions (you must be 18+ to purchase).

Wholesale & Bulk Orders

If you're a retailer or wish to buy in bulk, we welcome wholesale inquiries. Simply include “Wholesale” in your message subject and we’ll get back to you with pricing and availability.

Why Choose Top Smoke?

At Top Smoke, we stand for quality, authenticity, and reliable service. Every product is inspected before shippi